Deshi Shad Inc · Legal
Return Policy
Effective
At Deshi Shad Inc, we want every customer to shop with confidence. While we aim to deliver fresh, high-quality products, we recognize that returns may sometimes be necessary. This policy outlines your rights, our obligations, and the process for handling returns, refunds, and cancellations.
Return window
15 calendar days
Damage reports
Within 24 hours
Refund processing
15 business days
General Return Eligibility
To ensure health and safety standards, our eligibility criteria are as follows:
- Returns are accepted within 15 calendar days of delivery.
- Items must be unused, unopened, and in their original packaging.
- The following items cannot be returned for health and safety reasons:
- Fresh produce, frozen foods, dairy, and other perishables.
- Opened or used health, beauty, and personal care products.
- Clearance and “Final Sale” items.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery at info@deshishadusa.com.
We may request photos of the damaged product for quality control and verification.
Once verified, we will offer:
- A full refund to the original payment method, OR
- A replacement at no additional cost.
Non-Delivery or Missing Items
If your order does not arrive within the stated delivery timeframe or contains missing items:
- Please contact customer support within 7 days of the expected delivery date.
- We will investigate the shipment with our logistics partners and issue a refund or reshipment as appropriate.
Refunds
- Refunds are processed within 15 business days after returned items are received and inspected at our facility.
- Refunds are credited back to the original payment method (credit/debit card, PayPal, etc.).
- If you prefer, we may issue store credit or reward points for use on future grocery purchases.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item is defective, damaged, or incorrect.
- The return is due to an error by Deshi Shad.
For eligible error-based returns, we will provide a prepaid return label.
Order Cancellations
- Orders can be cancelled before they have been processed for shipment by contacting our support team.
- Once an order has been shipped, cancellations will follow the standard return process outlined in Section 1.
Refund Exceptions
Refunds will not be issued for:
- Returns received after the 15-day eligibility window.
- Items returned without prior authorization.
- Products that do not meet the "unused and unopened" condition requirements.
Customer Responsibility
Customers must ensure the correct delivery address and contact details are provided at checkout. Deshi Shad Inc is not responsible for lost or delayed packages caused by incorrect or incomplete information provided at the time of the order.
Dispute Resolution
In the event of a dispute, we encourage customers to first contact us at info@deshishadusa.com to reach an amicable solution. If unresolved, disputes will be governed under the laws of the State of Maryland, USA, with jurisdiction in state or federal courts located in Maryland.
Return Process & Contact Information
To initiate a return or for any inquiries regarding your order, please contact us using the details below.
Address
9033 Red Branch Rd E, Columbia, MD 21045, United States
Need help with a return?
Email us at info@deshishadusa.com or review our About Us page.